Privacy Policy

At Towngate DentAll, safeguarding your personal information is of utmost importance to us. This policy outlines our commitment to the protection, collection, and disclosure of your information. Our entire team is well-versed in handling your sensitive data, and we ensure that it is used appropriately and securely.

Contact Information We collect essential contact information, including your name, home address, telephone number(s), and email address. This information serves several purposes, such as:

• Patient File Management: To establish and maintain your patient file.
• Billing and Payment Processing: For invoicing dental services, processing credit card payments, and facilitating pre-authorized insurance claims.
• Communication: To send you correspondence regarding follow-up examinations, treatment updates, or practice-related matters.
• Coordinated Care: For communication with your general practitioner or other healthcare providers when necessary.

Medical/Dental History We gather comprehensive health information, encompassing physical and mental health, family history, and dental history. This data aids in diagnosing dental conditions and delivering appropriate treatment. It may be shared:

• Third-Party Providers: With healthcare providers or insurance companies for reimbursement purposes or when seeking a second opinion.
• Referrals: When referring you for additional or alternative treatment, with your consent.

Under no circumstances will we supply your insurer with your confidential medical history. In such cases, we will forward the information directly to you for review and specific consent. If unusual requests arise, we will contact you for permission before releasing such information.

Financial Information We may collect and disclose financial information to facilitate payment for treatment.

Future Use In the event of considering the sale of our practice, qualified potential purchasers may access patient information during due diligence. We will ensure that any prospective purchaser upholds the same standards of personal information protection as we do.

Regulatory Compliance Our practice is regulated by the Dental College, which may inspect our records and interview our team as part of its regulatory function.

Consent By engaging with our website, you authorize and consent to the collection, use, and disclosure of information submitted through our website, phone conversations, or in-office visits. You have the right to withdraw your consent, and we will explain the implications and process associated with that decision.

We value the security of your personal information. If you have any questions or concerns, please contact our Privacy Officer at your convenience. Your trust is essential to us, and we are committed to protecting your privacy.

Dated: 02.01.2024
Any information subject to change will be notified to any and all patients in due course sent out via email to ensure patient awareness for said changes.